The short version.
We collect only what we need to register you, run your session, take payment, support your funding claim and stay in touch.
We use your details only for the purposes below, we do not sell them, and you can ask to see, correct or withdraw them at any time.
This policy is from ELLEUMINATE PTE LTD, UEN 202418521C, 1 Raffles Quay, Level 49, Singapore ("ELLEUMINATE", "we", "us"). It explains how we handle personal data under Singapore's Personal Data Protection Act 2012 (PDPA) when you visit our websites, register for a course, book a call, take an assessment, join our mailing lists or otherwise deal with us. It sits alongside our Terms & Conditions.
We collect this from you directly, from the forms and tools you use, and from our payment and booking platforms.
We will tell you the purpose when we collect your data, and we will ask for your consent where the PDPA requires it. If we want to use your data for a new purpose, we will ask you first, unless the law allows otherwise.
By registering, booking, ticking a consent box or sharing your details with us, you agree to us handling them as set out here. You can withdraw consent for any purpose, including marketing, at any time by emailing [email protected] or using the unsubscribe link in our emails. We will act on your request within a reasonable time and explain what it means for the service you receive. For example, we cannot register you for a funded course without the details the scheme needs.
We send marketing to phone numbers only in line with Singapore's Do Not Call rules and your consent.
We do not sell your personal data. We share it only on a need-to-know basis with:
If our business changes hands, your data may be transferred as part of that, and the new owner must handle it under the same standards.
Some of the platforms we use store data on servers outside Singapore. When that happens, we take steps to make sure it receives a standard of protection comparable to the PDPA.
We use reasonable administrative, technical and organisational safeguards, such as access controls, secure platforms and limiting who can see your information. No method of storing or sending data is completely secure, so we cannot promise absolute security.
We keep personal data only as long as we need it for the purposes above or to meet legal, accounting or funding requirements, then delete or anonymise it. Recordings of calls and Loom videos on our side are deleted within 48 hours.
If a data breach is likely to cause you significant harm, or is of a significant scale, we will notify you and the Personal Data Protection Commission as the PDPA requires.
You can ask us for a copy of the personal data we hold about you and how we have used or shared it in the past year, and you can ask us to correct anything inaccurate. Email [email protected] with your name and what you need. We may ask you to verify who you are, and we aim to respond within 30 days. Where the law allows, we may charge a reasonable fee for access requests, and we will tell you the amount first.
Our websites use cookies and similar tools to make pages work, remember your choices, and understand how people use them. You can block or delete cookies in your browser settings, though some parts of our pages may then not work properly.
Our pages may link to other websites, such as NTUC for UTAP claims. They have their own privacy practices and we are not responsible for them.
Our services are for adults. We do not knowingly collect personal data from children. If you believe a child has given us their data, contact us and we will delete it.
We may update this policy from time to time. The latest version is always on this page, with the date shown at the top.
For questions, requests or complaints about your personal data, contact our Data Protection Officer at [email protected], or write to ELLEUMINATE PTE LTD, 1 Raffles Quay, Level 49, Singapore. If you are not satisfied with our response, you may contact the Personal Data Protection Commission at pdpc.gov.sg.